Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.
Timing and Reporting
All RMA claims must be submitted within ten (10) days from the delivered date.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with labels attached, and in its original packaging. You’ll also need your online receipt for proof of purchase.
To start a return, please contact us at firstname.lastname@example.org . If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. A detailed list of the returns process is located in the "RETURNS" section.
Note on Shipping Reimbursement: We will notify the Customer if any credit for partial or full outbound shipping costs will be included with Customer’s claim for a refund depending on the type of claim and number of items claimed vs number of items ordered. For example, if one item out of ten is received damaged there is no partial shipping reimbursement. If one item is received damaged in a one item order, there is full outbound shipping reimbursement.
Exceptions / Non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products, and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll have the choice of a store credit or refund to your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.
Types of Return Claims:
Shortage - Claims for products billed but not received are subject to review and verification.
Wrong product shipped claims are to subject to review. If approved a UPS call tag will be issued for the wrong item(s) received for return shipment.
Buyer’s Remorse - Returns due to buyer's remorse (where customer changes their mind) are NOT accepted. ALL SALES ARE FINAL.
Undelivered Packages – We will issue a refund for lost in transit shipments that are not delivered to the final destination. We will not issue a refund for packages where a delivery confirmation has been received from the shipping carrier. We do not utilize the Signature Delivery service option. A package may be declared lost in transit if tracking shows no movement after 5 business days.
Expired Inventory – All claims for expired inventory must be accompanied with the Expiration Date. We will not issue a refund for expired merchandise if the order was shipped within 30 or more days from the “best by” date.
Damaged Claims – All damage claims must be accompanied by digital photograph and details describing the damage.
Manufacturer Defects – We will issue a refund for a defect claim such as a missing safety seal or no label. Quality complaints due to taste, touch or smell should be reported to the manufacturer for a warranty claim.
Product Image Not Matching Product - GloVegan.com is not responsible for new product labeling where the image displayed on GloVegan.com is not the exact version the consumer receives. If the UPC number is kept the same then no significant changes to the product have been made and no claim will be honored.
Melt - GloVegan.com is not responsible for products that may melt in transit such as, but not limited to, chocolate bars or gummy vitamins. We do not ship with ice packs or any special packaging to cool the products in transit. Please be mindful of ordering any items that are prone to melting in transit in the summer/warmer months.