Shipping & Returns Policy

Shipping

Our primary goal is to ensure all orders are fulfilled as quickly as possible. We  only ship within the USA (lower 48 states).

Once your order has been placed, it will typically ship within 2-4 business. You should expect your order to arrive within 5-8 business days from the order date. 

Shipping Costs We offer flat-rate shipping costs (based on weight). These shipping costs assume a single shipment (one package shipped). For order quantities great than one (1), there may be additional costs applied in scenarios where orders need to be shipped in multiple packages. In these multi-shipment scenarios, the shipping costs are calculated by estimated carrier rates and billed/approved prior to shipment.

$4.95 for orders 0 – 1 lb

$6.95 for orders 1.01 – 5 lbs

$10.95 for orders 5.01 – 10 lbs

$13.95 for orders 10.01 – 15 lbs

$16.95 for orders 15.01 – 20 lbs

$19.95 for orders 20.01 – 25 lbs

$22.95 for orders 25.01 – 30 lbs

$32.95 for orders 30.01 – 40 lbs

$42.95 for orders 40.01 – 50 lbs

$52.95 for orders exceeding 50 lbs + actual shipping rates apply*

*All orders exceeding 50 lbs are put on hold, and a notification is sent to the customer for approval of the additional shipping cost. 

Orders are not shipped on weekends (Saturday & Sunday).
If you have any questions or concerns, please do not hesitate to contact us! orders@GloVegan.com 

Returns 

If you wish to file a return request/RMA for an order, please send us an email at returns@GloVegan.com within ten (10) days of receiving it. Please provide as much information about the order as possible. 

We are committed to getting all return claim inquiries assessed in a timely manner. You can typically expect our response to your claim within 5 days and a resolution in no more than 15 days.

The typical return process:

  1. Submit your request for a return within ten (10) days of receiving your order to returns@glovegan.com please include: Order # (or proof of purchase. Reason for the return. Any other proof if applicable (like photos or tracking information).
  2. Your request will then be assessed. If approved for return we will provide you with a return address, along with an RA number to reference. Costs associated with returning the package will be your responsibility unless your claim is determined eligible for a free return label.
  3. You will then have 7 business days to send the package back to the return address provided for a refund. Please be sure to let us know once the order has been shipped and provide us with the tracking information. If you need more time to send the package back, please let us know.

Credit for the RMA completed claim will only be issued once we have confirmed receipt of the package and have issued a credit.

It is important to note that ALL returns are subject to approval. If you have any questions or concerns, please do not hesitate to send us an email and ask.

returns@GloVegan.com
 
 

 

 

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